Cloud phone system
Greetings, opening hours, transfers, ring groups: your phone system is configured online, with no bulky hardware.
Voice · Nantes
VoIP telephony for businesses.
A modern phone system, available from your desk phones, computers and mobiles. As an independent integrator, we select the right solution for your business, set it up and stay by your side.
Our services
Everything you need for great business calls, without the complexity.
Numbers and porting
New numbers or keep your current ones, with no service interruption.
Phones and apps
Desk phones, softphone on Mac or PC, iOS and Android apps: your calls follow you everywhere.
Greetings and call queues
Welcome message, IVR, call queues and voicemail so you never miss a customer.
Integration with your tools
Customer records on incoming calls, call history in your CRM, click-to-call.
Ongoing support
Advice, installation, team training and a reachable contact whenever you need one.
Call analytics and dashboards
Run your phone reception with clear numbers.
Inbound and outbound calls
Call volume per day, week or month, for the whole company or per team member.
Missed calls
Number and rate of missed calls, with the list of numbers to call back so no customer is lost.
Duration and wait time
Average call duration and wait time before pickup, to improve your reception.
Peak hours
The busiest days and time slots, to staff your team at the right time.
Per-person performance
Calls handled, answer rate and duration per person or ring group.
Automatic reports
Real-time dashboard, reports sent by email and exports for your analysis.
How we work
1
Assessment
We review your usage, your current lines and your needs.
2
Installation
Solution choice, configuration, number porting and go-live.
3
Follow-up
Training, adjustments and day-to-day assistance.
Upgrade your telephony.
A single point of contact, based in Nantes, France, from the first conversation to go-live.